People ridiculously overvalue aesthetics and beauty when evaluating products. It's one of the reasons iPods, and, for that matter, Keanu Reeves, are so successful.
— Joel Spolsky, The Road to FogBugz 4.0: Part IV
Source: http://www.joelonsoftware.com/articles/FogBugzIV.html
From part IV of his FogBugz 4.0 article series.
Topics: software design