A service starts with the satisfaction and needs of its users in mind and is defined by those two things. Spending core resources and time repeatedly on the optimisation of the obvious characteristics is basically the mania of novice internet entrepreneurs.

— Ma Huateng, Seven lessons from Tencent's Pony Ma (2018)

Source: https://www.london.edu/think/seven-lessons-from-tencents-pony-ma

From a 2018 London Business School article.

Topics: software design